Greyhound Canada's Privacy Commitment to our customers and clients is intended to
further enhance our service excellence to you by ensuring the protection of your
privacy when you do business with us. In addition, Greyhound also meets its requirements
with the Federally legislated "Personal Information Protection and Electronic Document
Act," (PIPEDA). With your consent, Greyhound Canada collects and uses personal information
to provide quality and valuable passenger bus and courier services and products
to you.
What is personal information?
Personal information is broadly defined as information about an identifiable individual
in both paper and electronic form. This typically includes name, address, telephone,
e-mail address, shipping information, or credit and financial information.
How does Greyhound Canada use your personal information?
Personal information will only be requested and used for the stated purpose to:
- fulfill your request for services, products or information,
- offer opportunities to participate in contests or promotions,
- improve customer service, products and services,
- application for credit, and
- compliance with legal and regulatory requirements.
We may also summarize your personal information for statistical purposes that no
longer identifies an individual and is used for analysis only.
You may choose not to provide us with any of your personal information subject to
applicable legal requirements or restrictions. However, if you make this choice
we may not be able to provide you with the service you required. For example, if
applying for a courier credit account you will need to supply us with certain financial
information.
How is your consent obtained?
You can provide your consent for us to use your personal information in a number
of ways:
1. Implied consent - when you provide personal information
for a product or service. For example, you may provide us with your name and address
in order for us to provide you with a bus ticket.
2. Express consent - when you provide information in writing
or as part of an application process. For example, when you apply for a Greyhound
Courier Express credit application on-line, it is clearly stated in the application
process that, by pressing the 'Send to GCX' button you are acknowledging and consenting
to use of the information you have submitted in the application process.
From time to time you may participate in contests, surveys and promotions that Greyhound
runs. If you participate you may be asked for contact information to advise of products
and services that might be of interest to you. You will have an opportunity to "opt
out" and/or withdraw your consent at any time and there will be no further contact
other than if you are a winner.
How does Greyhound Canada protect your personal information?
Greyhound will:
- Only collect, use and retain personal information for purposes clearly identified.
- Protect the confidentiality of your personal information with the appropriate and
effective security safeguards - both in paper and electronic form.
- Retain your personal information for only as long as it is needed for products and
services you are using and for a reasonable time thereafter or to meet legal requirements.
- Disclose information to a third party only with your consent or to meet an applicable
legal requirement.
- Strive to keep your information as accurate and current for the purposes identified.
- Allow access to your personal information as defined in PIPEDA and subject to exceptions
permitted by law.
- Not endorse or subscribe to mailing lists or bulk email handlers.
Our Web site at www.greyhound.ca
As an on-line consumer to our Web site, your personal information is also protected
under PIPEDA.
Like many Web sites, Greyhound Canada automatically collects certain non-personal
information such as IP addresses. This is a numerical code that does not identify
you individually but allows us to administer our web site and compile aggregate
information on site traffic for internal use. Our Web site does not use cookies
at this time. Cookies are a technology that installs a small amount of information
on the Web site user's computer to permit recognition for future visits by that
computer.
Our Web site also contains links to other sites for general travel information that
you, our customer, may find of interest. These links are provided for interest only.
While Greyhound Canada strives to add links to reputable sites it has no responsibility
or liability for, or control over, other Web sites and their collection, use or
disclosure of personal information. We therefore encourage you to examine the privacy
policy contained on these sites as you navigate to them.
How do I contact Greyhound Canada if I have a question with respect to personal
information and privacy?
If you have any questions or concerns regarding privacy and the protection of your
personal information, Greyhound Canada provides the following means for contacting
its Chief Privacy Officer:
By email:
privacy@greyhound.ca
In writing:
Chief Privacy Officer
Greyhound Canada Transportation ULC
610 Bay Street, 2nd Floor
Toronto, ON M5G 1M5
Fax: 416-591-0980
We will strive to respond to your request and investigate your concerns in a timely
manner and within the guidelines of PIPEDA.
Individuals making a request in respect of personal information holdings, or making
any inquiry as to policy, are reminded to be as specific as possible with respect
to what information is requested as this will assist us in responding to your request
in a timely manner.
Privacy Policy Changes
In order to accommodate changes to products, services, technology and legal requirements,
Greyhound Canada may add, change or remove portions of our privacy commitment to
ensure continued protection of your personal information and will update our customers
and clients accordingly.